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Privacy Policy

Last Updated: November 2026

1. Business Information

This Privacy Policy applies to S Tier Total Cleaning ("we," "our," or "us"), providing professional carpet cleaning throughout Huntersville, NC & surrounding areas.

2. Information We Collect

When you visit our website, request a quote, or schedule an appointment, we collect information that you voluntarily submit:

  • Your name and contact phone number.
  • Service requested and cleaning specifications.
  • Complete service address (street, city, state, ZIP) strictly required for on-site dispatch.
  • Device and browser diagnostic metadata for site performance.

3. How Information Is Used

We use your information exclusively to:

  • Deliver accurate quotes and schedule requested carpet cleaning jobs.
  • Dispatch technicians to your physical service address.
  • Communicate directly regarding appointment confirmations, arrival windows, and invoice receipts.
  • Comply with local and federal legal obligations.

4. Google Ads & Analytics Disclosures

We utilize Google Ads conversion tracking and analytics to measure marketing performance and ad effectiveness. These services may use cookies or device identifiers to record interactions with our ads. We never sell, rent, or trade your personal information to third-party data brokers.

5. SMS & Phone Communication Disclosures

By submitting an inquiry or booking request, you authorize S Tier Total Cleaning to contact you via telephone call or direct text message (SMS) strictly regarding your service inquiry, arrival times, and job status. You may opt out of SMS updates at any time by replying STOP.

6. Contact Information

For any privacy inquiries or records requests, contact us directly:

S Tier Total Cleaning • 704-775-1790 • stiertotal@gmail.com • 14316 Reese Blvd W, B926, Huntersville, NC 28078